Return Policy

Return Policy

We Want You Confident In Every Order

Here's exactly how returns work, what qualifies, and how refunds are issued for orders placed through usedcartoppers.com.

14
Day Return Window
5–10
Business Days To Refund
15%
Max Restocking Fee
48
Hrs To Report Damage

On This Page

1

Return Eligibility Window

You have 14 days from the date your order is delivered to request a return. Contact us before sending anything back — we'll confirm eligibility and give you instructions.

Tip: Inspect your truck cap as soon as it arrives. The sooner you flag a fit issue, damage, or defect, the faster we can resolve it.
2

Condition Requirements

To qualify for a return, your truck cap must be in the same condition it arrived in:

QUALIFIES FOR RETURN

  • Uninstalled
  • Unused
  • Original packaging
  • All hardware included

DOES NOT QUALIFY

  • Installed on a vehicle
  • Drilled or modified
  • Missing hardware
  • Damaged from use
3

Non-Returnable Items

A few categories are not eligible for return:

Used truck caps sold "as-is" — clearly marked in the listing and sold final sale due to their pre-owned condition.
Special order or custom-matched items — ordered specifically for your truck's make, model, year, and bed length.
Any cap that has been installed, drilled, or modified in any way.

Not sure if your item qualifies? Contact us before purchasing, or before attempting a return — we're happy to clarify.

4

How To Start A Return

1

Contact Us

Call us within 14 days of delivery with your order number.

2

Get Approval

We'll confirm your item is eligible and provide return instructions.

3

Pack & Ship

Repackage the item securely in its original packaging with all hardware.

4

Refund Issued

Once received and inspected, your refund is processed to your original payment method.

5

Refunds & Return Shipping

Refunds are issued to your original payment method, consistent with our Payment Policy. Once your returned item is received and inspected, refunds are typically processed within 5–10 business days.

Paid WithRefunded Via
Credit Card / Apple PayRefunded back to the same card or Apple Pay account.
Zelle / Bank Transfer / ChimeRefunded by transfer back to the same account or card used to pay.
  • If the return is due to our error (wrong item shipped, defective product), we cover the cost of return shipping.
  • If the return is for any other reason (change of mind, incorrect fit selected by the customer), the customer is responsible for return shipping costs.
  • A restocking fee of up to 15% may apply to approved returns, deducted from your refund.
  • Original shipping charges are non-refundable, except when the return is due to our error.
6

Damaged Or Incorrect Items

If your truck cap arrives damaged in transit, or you received the wrong item, contact us within 48 hours of delivery with your order number and photos of the issue. We'll arrange a replacement, exchange, or full refund at no cost to you — including return shipping.

Need To Start A Return?

Reach out with your order number and we'll walk you through the next steps.

Call +1 (915) 309-8745 Email Us
5923 Gateway Blvd W, El Paso, TX 79925 info@usedcartoppers.com